Shipping & Returns


SHIPPING

For your security, please provide a Shipping Address where someone can physically receive your order. Relwen cannot be held responsible for packages missing or stolen from an unattended address.

  • Standard / Ground (free)
  • Priority / 2nd Day Air ($40)
  • Priority / Next Day Air ($60)

We ship from Ohio, and offer delivery within the United States. Standard Ship orders received by 1pm EST will ship within 1 business day. Priority Ship orders received by 1pm EST will ship the same day. We ship Monday through Friday, excluding holidays. We do not offer Saturday delivery. Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email shop@relwen.com with high priority. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer.

 

RETURNS/EXCHANGES

We are happy to accept returns/exchanges within 30 days of order placement. Final Sale items are not eligible for return.

  1. Go to http://relwen.returnly.com to initiate your return/exchange.*
  2. A $9 flat-rate UPS return label will be deducted from your refund.
  3. Please include the return packing slip that prints with your return label.
  4. To exchange for a different size/color, please provide details in our on-line return system.**
  5. Returns must be shipped within 5 business days of authorization.

*Returned merchandise must be free from wear, stains, odor or any condition that would prevent it from being sold as new. Returned items must have the original tags attached. Refunds are credited to the original form of payment. Priority shipping charges are not eligible for refund.

 **If your requested exchange item is not available, your account will be refunded your original purchase. If you wish to replace your item with a different style, please place a new order and return your original order.

Please click here to start the return process.