Returns/Exchanges


Extended Holiday Policy: Returns/exchanges on orders placed between November 15th and December 23rd will be accepted through January 15th. 

Standard Policy:  We are happy to accept returns/exchanges within 30 days of order placement. Final Sale items are not eligible for return. 

 

RETURNS

  1. Go to http://relwen.returnly.com and enter the email address used to place you order to receive an email to begin the return process.
  2. Select the item(s) you plan to send back, choose a reason for return, and click the Complete Return bar at the bottom of the screen.
  3. A $9 flat-rate UPS return label will be deducted from your refund.
  4. Please include the return packing slip that prints with your return label and ship back within 5 business days of authorization.
  5. Returned merchandise MUST be free from wear, stains, odor, fragrance, detergent, alterations, or any condition that would prevent it from being sold as new. Returned items must have the original tags attached. Items received in unsalable condition may be subject to cleaning fees or rejection. 
  6. Refunds are credited to the original form of payment. Priority shipping charges are not eligible for refund.

 

EXCHANGES

  1. Go to http://relwen.returnly.com and enter the email address used to place your order to receive an email to begin the return/exchange process.
  2. Select the item(s) you plan to send back, choose a reason for return, and click the Complete Return bar at the bottom of the screen.
  3. On the next screen, type your exchange request details (style/color/size) in the Feedback field and check the Is This An Exchange box below it.
  4. The $9 return label fee will be waived when we process your exchange.
  5. Please include the return packing slip that prints with your return label and ship back to us within 5 business days of authorization.
  6. We do not cross-ship. Exchange orders will be processed and shipped after the original return has been received and inspected by our return facility.
  7. Returned merchandise MUST be free from wear, stains, odor, fragrance, detergent, alterations, or any condition that would prevent it from being sold as new. Returned items must have the original tags attached. Items received in unsalable condition may be subject to cleaning fees or rejection. 
  8. If your requested exchange item is not available, your account will be refunded your original purchase. Refunds are credited to the original form of payment. Priority shipping charges are not eligible for refund.

 

Please click here to start the return/exchange process.