Extended Holiday Policy: Returns on orders placed between November 1st and December 23rd will be accepted through January 15th.
Standard Policy: We are happy to accept returns within 30 days of order placement.
Returned merchandise MUST be free from wear, stains, odor, fragrance, detergent, alterations, or any condition that would prevent it from being sold as new. Returned items must have the original tags attached. Items received in unsalable condition may be subject to cleaning fees or rejection.
We do not process exchanges. Please follow the return process to send back the unwanted item, and place a new order for the style you prefer.
Final Sale items are not eligible for return.
- Go to http://relwen.returnly.com and enter the email address used to place you order to receive an email to begin the return process.
- Select the item(s) you plan to send back.
- Choose a reason for return.
- Click the Complete Return bar at the bottom of the screen.
- A $9 flat-rate UPS return label will be deducted from your refund.
- Please include the return packing slip that prints with your return label and ship back within 5 business days of authorization.
- Refunds are credited to the original form of payment. Please allow 3-5 business days for the refund to appear on your account. Priority shipping charges are not eligible for refund.
Please click here to start the return process.